"Closed Request" Message Box Display When Ticket Status Change to "Resolved"

"Closed Request" Message Box Display When Ticket Status Change to "Resolved"

Hi ManageEngine Plus MSP Team,


May I know whether the "Close Request" message box can be showed when Technician change the ticket status to "Resolved"?

Currently the "Close Request" only appear when Technician change the ticket status type to "Closed".


Please advise.



Thanks & regards,

Wai Chee


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      • Lau
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