Make the request viewing productive

Make the request viewing productive

Coming from Spiceworks, the email handling in ServiceDesk is a huge headache and completely unoptimized/unproductive for the technician.

It's nice that it saves the conversation history but its really annoying that I have to rely on it to see what the latest status that is going on with a request.  Should have an option to completely reverse this whole view -- the latest replies should be shown when opening a ticket and if you want to view the original request then you can view the conversation history, not the other way around.  It's a complete waste of time with the default view.

Other MASSIVE annoyances:

Showing us the system responses to the user in the default view.  This is absolutely USELESS, move that to the history tab.

PLEASE have some sort of option to strip out the previous replies via email from the requesters update.
              New to ADManager Plus?

                New to ADSelfService Plus?