CTI

We managed to get the Support Center Plus (v7.7.0) to place an outgoing call to our Asterisk (v1.6). So far, so good.

However, we are unable to get a popup/notification for logged in users, when an incoming call is made.

 

 

- support reps > Support rep > "Enable Screen Pop" is checked

- global settings > Telephony Server Settings > Call Alerts is "ENABLED"

- support rep extension changed both to local extension and public phone number; not working on either case

- the connection between Asterisk and SupportCenter is working fine when the user is placing an outgoing call ! A popup appears

 

- but no popup when receiving a call.

 

Please avise, this is really holding us down for many months. We worked on each lead we had and we are out of ideas.