Convert Request Template to Request Template

Convert Request Template to Request Template

I assume this has been asked for before but I wanted to ensure its on the roadmap.


We need the ability to convert a request template into a different request template.

We currently have the ability to flip incicent templates, convert an incident into a service request, and I believe the functionality to go from request to incident is imminent according to the road map. The final scenario is to convert between request types

Often our customers choose the wrong template--when this happens the wrong SLA is applied, workflows or approvals will be missing or incorrect, all functionality provided through field/form rules and data required in other fields to process the ticket is not present. The only option is to close the request and create a new one under the right template. This is obviously confusing for the requester who gets an email indicating their request was closed, then another email with a new ticket # for the same request. Secondly, its inefficient for the Help Desk to manually do this.

I'd like to see the ability to convert a request into a different request template

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