Create link to solutions from incident tickets

Create link to solutions from incident tickets

We would like to see the Solutions module have the option to link solutions directly to the categorization structure in ServiceDesk Plus.  This same feature could be used to drive better self help through the self service portal and the service catalog.  Our vision is that solutions should be part of the work flow that helps our customers solve problems not merely record their requests for help.  

The solutions record might have the following options: Link to request category (Yes/No):  Link to Service Catalog (Yes/No).  If either or both options are true (Yes), then the categorization structure would be displayed (activated) in the form of drop down lists for the user to select.

This feature should easily accessible during the work flow of creating a service request or incident ticket (button/frame/link to new window), perferably in the form of a control that could be placed on to forms and templates as desired.

Thank you for considering our suggestion,

Craig Rice
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