CSV import fails for IT/Non IT Assets for all technicians

CSV import fails for IT/Non IT Assets for all technicians

Hi,

I gave to some Technicians the "Site Admin" role, but when they try to import IT assets from a csv an error occurs:

Error  : java.lang.Exception: You are not Administrator, creating new user permission is not there for this role

I found a workaround, adding a column in the csv file with a "fake" user. I created it within the same Site and Department of the Technician. But this is a little complicated to manage when I have to import a lot of assets.

Is there a better solution or workaround?

I have read that this can be a konwn issue (https://creator.zoho.com/servicedeskplus/sdp-known-issues/record-summary/SDP_Known_Issues_View/427898000000091771/). In which version will it be resolved?

Best regards,
Sutot













              New to ADManager Plus?

                New to ADSelfService Plus?