Custom View - Is there a way to specify "me" to save having a view for every employee
Hi Supportcenter team, hope you are all well?
I was wondering that now we are taking more advantage than ever of doing some in depth reports for our customers on items OnHold awaiting a response I wanted to set up a view so that I could see the Open and OnHold calls assigned to me within a Custom View.
I was wondering that now we are taking more advantage than ever of doing some in depth reports for our customers on items OnHold awaiting a response I wanted to set up a view so that I could see the Open and OnHold calls assigned to me within a Custom View.
I want each member of the team to have this view but it means that each one of them has to add a view to themselves or I would have to make a custom view for each Support Rep as I would need to specify their name in the view.
Is there any way of choosing something like $SupportRep so that the person that runs the view see's this ?
If not, it would be a really nice addition :-)
Cheers
Is there any way of choosing something like $SupportRep so that the person that runs the view see's this ?
If not, it would be a really nice addition :-)
Cheers
Rich