Customer with two different SLA, according daytime

Customer with two different SLA, according daytime

Hi all,

I'm using Service Desk PLus MSP, Standard Edition, and I will need to setup an SLA for a customer with the following scenario:

High Priotity Ticket - Time to Respond - 3 hours if ticket opened from 6am to 11am, if fom 11am to 6pm time to respond is 6 hours.

How can achieve this?

thanks for help.

Best regards,
Bruno
              New to ADManager Plus?

                New to ADSelfService Plus?