Customizable Subjects for Reply Templates
Currently, the Reply Templates can only be customized individually for text of the body, and the Subject of the reply is controlled from the notification below.
| E-mail Templates for : | ||
| Replying to a Request | ||
To show you an example, we would like to be able to use a customized subject line for this specific reply template, but can't because the Reply subject is set at a global level. We have certain replies for operation events that contain different information than a standard reply to the requester or technician.
Best Regards,
Evan