Customizing Templates

Customizing Templates

Is there a way to customize templates more specifically?

For example, can I:

  • Rename the tabs already out there ("Request Details," "Contact Details"), etc.?
  • Create new tabs 
  • Hide some fields (specifically in the contact section we don't need account, twitter, or mobile)

We're just trying to create a clean template (hide all fields we won't/don't use), and create headers that make more sense internally. 
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