This wouldn't be an issue except that I cannot seem to make the incident screen load to the template i made by default. From what it looks like, I can neither remove the default template nor change the default incident template to a newly created incident template.
I cannot seem to figure this out. The only thing I can think of is to create a business rule for this client that looks at the priority field and if it exists (which it will because it is a mandatory field for all other clients) and to change it to the lowest priority or a new priority because i can't seem to make it clear that field with a business rule.
That work around seems like a band-aid for a larger issue.
Thanks!