Hello,
Is there anyway to assign a default template when a request comes in through email, on a per account basis?
As an example, currently I have two accounts, all using the Default Template when an email comes in. I also have a customized template per account. When the email comes in, I have to go manually edit the incident, and change the template, then fill in the required information.
I would like to be able to set a default template per account, so when the email comes in, most of the information will be pre-populated.
Thanks for your time,
ben