We are currently running v9 build 9040.

It does not take long before the Description field increases in size when using ServiceDesk to work with customers/requesters.

Soon, the description becomes appended with:

" The size of the description being greater than 64K, the content has been moved to attachment FULL_DESCRIPTION.html  "

After this point, it is no longer possible to easily read requests, current status, or search requests with attached HTML descriptions.

I notice this is an open and *long* running subject/bug.

What is the current status of this?  It seems to have been reported/requested 4-6 years ago, and the last status update was a month ago.

https://forums.manageengine.com/topic/the-size-of-the-description-being-greater-than-64k#49000007205459

Regards,

Scott