Dump outgoing email when sending fails
Hello,
For some reason we regularly encounter mail failures when trying to forward solutions or reply to incidents. While it is frustrating when the sending fails for no apparent reason, what is even more frustrating is that the window closes and whatever message was just typed out is lost. It would be TREMENDOUSLY useful to either have that window NOT close and lose the message being sent, or at the minimum dump the message somewhere to be recovered. At this point any time that we give explicit directions to a requester we need to copy the text that was written to the clipboard in the event we need to re-try the send. This is incredibly frustrating and is causing loss of confidence in the ServiceDeskPlus product. Please fix this!!
For some reason we regularly encounter mail failures when trying to forward solutions or reply to incidents. While it is frustrating when the sending fails for no apparent reason, what is even more frustrating is that the window closes and whatever message was just typed out is lost. It would be TREMENDOUSLY useful to either have that window NOT close and lose the message being sent, or at the minimum dump the message somewhere to be recovered. At this point any time that we give explicit directions to a requester we need to copy the text that was written to the clipboard in the event we need to re-try the send. This is incredibly frustrating and is causing loss of confidence in the ServiceDeskPlus product. Please fix this!!