Greetings,
We have a use case for one company's termination requests to be sent to a non-IT user so they know to cut access to a specific system. This user is not an SDP user and we will not be spending the money to create him as a technician.
We will want this functionality for only one Service Catalog item.
I thought about making him an approver via Work Flow but that's sort of a crappy workaround and, actually, I may only be able to do that on a company-wide basis.
Suggestions?