E-Mail Command for User-Created Additional Fields
Do the Email Command Settings support the Additional Fields we create? We have created four fields (
UDF_CHAR15,
UDF_CHAR16,
UDF_CHAR17, and
UDF_CHAR18). But we can't get them to auto-fill by sending them in the email body.
Here's what's sent in the email:
Here's you can see the fields defined:
Here you can see the bottom of the request when it goes into Support Center Plus:
And, finally, you can see that the non-user defined field (Category) IS auto-filled as we'd expect, but the other four are not:
We are on version
7.9.0
Build Number
7932.