Our company is utilizing 2 environments of ServiceDesk.

One of the environments will not push mail to the “E-mail IDs to notify”. I have updated this environment to the latest version and still it will not send notification to the E-mail IDs I choose. The environment will send and receive mail otherwise. It is just the “E-mail IDs to notify” field that does nothing. I get no error messages in the System log viewer and no pop up error messages.

The server has been restarted a few times and I had the users I've added to this field to check their junk mail. Nothing.

Has anyone ever seen this behavior? I have no idea how to resolve this.