Edit existing ticket problems in Browsers
Recently I'm having difficulties after editing a ticket. I would update the ticket with all the required fields and then click submit, but then it would take me back and ask to supply a rep code again. I have seen that when you edit the resolution - it removed the current selected rep, and then when select the rep again after updating the resolution and click submit, the browsers (IE and Chrome) would come up with a popup message: "Problem" you can click okay, and then it's updated.
Just frustrating, as you have to add the rep twice all the time.
Topic Participants
Reghardt
Prem Maheswaran
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