Edit Incident Templates
I am an Administrator in Service Desk. I want to add the following text box to an Incident template for Requesters to see.
"Please list as much information as possible, including the location of problem computer and/or printer."
I have added the box to the Technicians canvas and placed it where it would like it. However, when I save and go to Requesters canvas it does not appear.
How do I get anything that I add on the Technicians canvas to show on the Requesters template?
I have had this sentence in the Description box but my clients fail to see it before sending in their request.
Please advise.