Email Alert Reply
Hello, I was curious if there is a way to make it so that you can reply to an email alert to automatically set settings in OpManager.
For Example, lets say I got an alert for a device being down. It would be handy to be able to simply reply to the email Alert with commands such as Acknowledged, Cleared, Assign Tech, Unmanage.
This would be good for items that you cant get right away. An example would be you getting email alerts in the middle of the night to your phone, you are fine with the system being down and simply want to acknowledge it so the emails stop sending until you are able to look at it in the morning.
Is something like this possible to do currently? Also if not does ManageEngine have plans to implement something like this?