HI,

Don't know if anyone can help, its a strange one. When I submit a request to helpdesk it replies with an automated response which is great. However when a job is closed it does not email back saying what the resolution is. I have the template created and it is save in the notification settings. I have checked filters etc and its not being blocked. There is also nothing in the logs I can see.

Its obviously not the send settings as I get the auto response when a ticket is created.

Any ideas.

Thanks