Email Replies

Hi there,
When a user responds to an email query that I send through SDP on demand I get an email saying the call has been amended with a requesters reply. Only there is no way to see what that reply is in the email.
If I am away from my desk I cannot see what my update is.
Is there any way another field can be added to the template to actually state what their response was. It is very frustrating not being able to see my responses when I am out and about and end up resorting to emailing from the outlook client instead of the tool.
Thanks