Hi,

I`m testing MSP thinking on deploy it to manage ticket from IT, finanace, rrhh, etc.

I have created all Dept as groups and 1 account in our Exchange online tenant like:

help@domain.com (mailbox)

help-it@domain.com (alias)

help-rrhh@domain.com (alias)

etc

My problem is that when I send mails from internal account to an alias msp detects the received mail as send to the mailbox accout (help@domain.com) and the group assignement dont work.

If I send an email from an external account like gmail all Works great.

Any ideas on how to solve that?

Thanks