Hi All,

We are having some issues with doing a new scan on laptops within our network. We have installed the latest client Assest Explorer Agent from SD+ and verified that the hostname and ports are correct.

When we do a Windows Domain scan the laptops does not appear, when we do a new scan and enter the hostname or ip address of the laptop we get a "FAILURE :Node discovery failed." error.

I have googled the issue and tried the suggested fixes and still have the same issue. We are running ServiceDesk Plus Version 9.0 Build 9017.

Does anyone else has this issue or does anyone knows how to fix this?