Greets,
I´m having a problem with the integration of OpManager with Service Desk MSP, the error in OpManager is:
"Cannot establish connection with SDP. Error message from SDP: Account name cannot be empty"
I filled all required fields, including user and password (local authentication with default administrator account). The SDP MSP is a fresh installation, servers are Windows 2012R2 and are in the same LAN, firewalls were deactivated for testing.
OpManager is v11500 and the DB is a local MSSQL Express 2012.
ServiceDesk MSP is v8309 and the DB is default POSTGRE.
Before, installing MSP version, I installed the regular Service Desk Plus version and the integration worked just fine, so I believe the problem is with MSP. Is there any known issue?
Any help would be appreciated, thanks,
Regards