Eventlog are not automatically retrieve in AS/400 host

Eventlog are not automatically retrieve in AS/400 host

In AS/400 host that I add, I could retrieve the log using scanNow icon but somehow it doest not retrieve automatically based on the period time that I set ( 10 or 20 min ).
It happen in the past and I solve it by re-install the eventlog analyzer server.
Anyway I could get the events periodically without I need to re-install the server ?
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