Failed To Communicate Agent - error

Failed To Communicate Agent - error


Hai,

With the Manage Engine agent, I cannot get the Service Desk server to Scan the machine. I get "Failed To Communicate Agent" , even though the Manage Engine service on the PC  is running. I also disable the firewall in target PC. 

I did not get this path " HKEY_LOCAL_MACHINE\SOFTWARE\ZOHO Corp\ManageEngine AssetExplorer\Agent" from target machine.
And i cannot find the agent port from target machine.


Please help....


Thanks and regards

Haris

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