Feature Request: Notify Support Reps if unassigned ticket is updated by contact
I've asked for this feature request more than once, but here we go again...
Please, please, please, add an option to notify support reps if an unassigned support request has been updated or changed in any way, shape or manner. So if the contact updates the ticket, tell us. If the contact adds a note to the ticket, tells us. If a support rep replies to the ticket (but did not pick up the ticket), tells us. If a support rep goes into the unassigned email and edits the ticket (i.e. changes it to onsite, or fixes the description) - tell us...
How stinking hard can it be to add this option?
Please, please, please, add an option to notify support reps if an unassigned support request has been updated or changed in any way, shape or manner. So if the contact updates the ticket, tell us. If the contact adds a note to the ticket, tells us. If a support rep replies to the ticket (but did not pick up the ticket), tells us. If a support rep goes into the unassigned email and edits the ticket (i.e. changes it to onsite, or fixes the description) - tell us...
How stinking hard can it be to add this option?