Feedback Requested: Option for email notification when scheduled status change takes place
Hello SD+ Forum members!
Looking for your valued input with regards to a feature request. Currently, as you may know, you can now schedule a ticket to change status automatically on a specified date and time. Noticing this change, when it happens, is the topic of this discussion.
As implemented, the status of a ticket will silently change on the date and time specified and would be immediately noticeable to anyone on the requests tab with an appropriate filter selected. I and the SD+ support team want to know...
Would you find value in SD+ having the ability notify the technician by email when a scheduled change took place?
Would you find the scheduled status change ability and notification useful at the task level as well?
Looking for your valued input with regards to a feature request. Currently, as you may know, you can now schedule a ticket to change status automatically on a specified date and time. Noticing this change, when it happens, is the topic of this discussion.
As implemented, the status of a ticket will silently change on the date and time specified and would be immediately noticeable to anyone on the requests tab with an appropriate filter selected. I and the SD+ support team want to know...
Would you find value in SD+ having the ability notify the technician by email when a scheduled change took place?
Would you find the scheduled status change ability and notification useful at the task level as well?