For IT eyes only...how do we keep the user from seeing everything?

For IT eyes only...how do we keep the user from seeing everything?

We are having some issues with keeping visibility of attachments and updates to Requests from the Requester.

We would like to see an IT Communication option, and, an option for attachments that would allow us to keep communication private (notes can't fulfill screen captures or attachment needs).  

To have a check box for attachments to be marked as "Share With User?" otherwise, keep it private (within IT) would be really nice!

Anyone have any best practices or suggestions for us - we are 3 weeks live with ManageEngine SD+.

Regards,

Cheryl Ankrom
Jennmar Corporation


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