Forwarded or replied conversation picks up wrong date
I can't believe I have used this for 2 years and only recently noticed that when we reply or forward a conversation in a ticket . .the date/time/ and 'who did it' is copied from the ticket and not from the conversation we are forwarding or replying to. Since we have some events that span months this can become very miss leading with time.
It seems to me that this is a problem with the software, since it is not the behavior I would expect. I however have no idea if this is a recent or long standing problem. This is just the 1st I noticed it.
We are running SupportCenter Plus vr 7.9.0 Build Number 7927.
Thank you
Steve Pustell