Global email header for notifications
I do like the custom notification templates, but there really needs to be an option for a global header. Then in the notification rules page, another checkbox to "append header" on the notification templates. Otherwise its a very painful process to manually edit all 30+ templates just to add a little standard header info on the tickets.
For example, the global header can be created with something like:
Requested by : $RequesterName
Created by : $CreatedBy
Due by date : $DueByDate
Category : $Category
Title : $Title
Request URL: $RequestLink
For example, the global header can be created with something like:
Requested by : $RequesterName
Created by : $CreatedBy
Due by date : $DueByDate
Category : $Category
Title : $Title
Request URL: $RequestLink