Hello - i'm working in the User and Related Settings - Group area and trying use the " Send notification to group support rep(s) when a new request is added to this group " option and the "Send notification to support rep(s) when a request in this group is left unpicked " option and neither of them seem to function at all. I've tried having these notifications sent to different reps and created several test tickets and neither of the options appear to ever trigger an email as they should.

Thank you,

Chris.