Group notification when ticket is updated
Lets assume that we have a group of users (same department, same site, same account).
Is it possible to notify this group of users when ticket in their group/site/accout is modified (not solved, not created, not closed) - only when modyfied (ie. other user put some comments, add attachment, etc...?
Is it possible to notify this group of users when ticket in their group/site/accout is modified (not solved, not created, not closed) - only when modyfied (ie. other user put some comments, add attachment, etc...?