It will be very helpful if we can have a feature to group a set of business rules created for the following benfits. creating the business rules one by one will flood the system and will be hard to manage and troubleshoot if conflict occurs.

1. Group the business rules for assigning of template.

2. Group the business rules that when receive from certain email address assign to technician.

3. Group the business rules for auto assigning of category/sub-category and item