Hi,

I am configuring ServiceDesk Plus for our company and am just at the tweaking stage before we test it.  Although we have multiple physical sites, all IT support is currently dealt with from the head office by two support groups, so I have decided to configure just one site with multiple departments and 2 support groups.

The thing is, I have noticed that when configuring the support groups, one has been added by someone else under the Default Site and the other has been added specifically to the Company Site.  So I now have one support group appearing under the Default Site, but both appear under the Company Site.

What is the best practice here and any gotchas, if any, as I would like to add them both to one or the other, but I cannot currently delete the support group from the Company Site as we have assigned some test Requests to the site (although easily undone at this stage).

My instinct is to add both to the Company Site, but would this cause any problems further down the line if we expand our IT support to other sites?  And does this mean that if users don't change the site on the Drop-Down list, they won't see the different support groups?  Likewise, if both support groups are added to the Default Site, will both the sites show when the Company Site is selected in any drop-downs in tickets?

Many thanks