Helpdesk Request/Checklist

Helpdesk Request/Checklist

Hi this is a request for functionality I would like to see in further releases of SD+

Our helpdesk are required to perform daily checks on various systems, i.e check the backups, check out applicaiton platform is up etc, at present we have to generate a seperate request for each task in the servicedesk.

I would like to see checklist request functionality (template) added to servicedesk so that a daily/weekly/monthly reoccuring request could be logged to a group/technician. They would then have to complete a checklist of tasks in the request e.g. "Check Backup Sucessful" and then mark a checkbox as to whether the check was a success or failure. If its a failure they are then required to add notes.

The ability to report on the request and the checklist would also be required.

Being able to generate different SLA's and alerts etc for this type of Check Request would also be nice.

I believe competitor products like Supportworks offer this functionality. By offering it Servicedesk would be moving 1 step closer to global domination.

Thanks Meso











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