High Volume or Short Staff Notification

High Volume or Short Staff Notification

The ability to turn off and on an auto response when new tickets are created that notifies the user that the help desk team is either: short staffed, dealing with a high volume of tickets, or is currently working on major system and that the team will get to their ticket as soon as possible that way the user knows to expect a delay in response or if their issue was related to what ever major service that the team is currently working to fix their issue but will not respond to their ticket until they have spare time.


We are only a 2 person IT shop for a company of ~= 1000 employees, normally everything runs smooth but every now and then especially when a service like email goes down we get a flood of tickets coming in. It be nice to be able to "QUICKLY" go in and manually enable/disable a "HIGH VOLUME NOTICE" email template that gets sent when users create a ticket, that way the users are aware that we are backlogged and are working on the current issue.


I think this would be a nice feature for smaller IT shops that deal with larger user base.

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