Following are the list of issues / enhancements addressed in this hotfix ( 8003 ) release.
Issues fixed in 8003 (Released on: 16th November, 2010)
SD-34250: When a requester replies to a request through email and if the notification is enabled for the technician, then, the description sent in the notification is that of the original request and not that of the latest conversation. Note : Above notification has been fixed only for email reply and not for the requester's reply from self-service portal.
SD-34244: Issue while fetching mail when the incident template has default values set as ' '(Empty string) for numeric and date additional fields.
SD-33717: In archived requests, Service Catalog additional fields values are displayed as 'Not assigned' even though they have values in the database.
SD-34226: Unable to add a product from Home Page > Quick Actions > Product link.
SD-31105: 'Preview' in Admin > User Groups displays all the requesters. This will happen when the 'Show technicians as part of requesters' is set to 'No' in Admin > Self Service Portal settings page.
SD-34197: In archived requests, the time information in tasks like scheduled start time, scheduled end time, actual start time and actual end time displays the same values even though they are different in the database.
SD-33694: When a requester reopens a ticket using Self Service Portal, then the notification is not sent to the technician.
SD-34279: Incidents are not getting created for the requester's through Request template, if the service-category field is set to be non-editable and non-viewable for the requester.
SD-34273: Duplication of requester's when importing users through AD. This will happen only when there is a case change in the email ids of the users. i.e, if the value is email@example.com and the latest value in AD is Abc@xyz.com, then the user would have been duplicated.
Enhancements in 8003
SDF-31942: In earlier builds, during user import using Active Directory, common fields like site, phone, E-mail etc.. alone can be imported. From now on, additional information of the users can be mapped with ActiveDirectory field and imported to Requester additional fields.
Please refer to the below link on how to install the patch