New Features in 8212 (Released on: 17 September, 2013)
SDF-52310 : Group Notification - Notify the selected Technician in the group for the following operations of the Request.
PickUp
Assign
Merge
Link\DeLink
Problem Associate\Dissociate
Change Associate\Dissociate
Add\Delete Attachment
SDF-52415 : REST API support for Service Request. Below are the additional operations provided for Service Request.
Add\Update Resource Section
Add\Update Common Additional Fields and Service Category Additional Fields
Add\Update Editor Field
Add the Select Approvers Field
SDF-50167 : Calculation of Task Scheduled Endtime based on Starttime and Estimated Effort. Calculation of Endtime will consider site's operational hours and sla( if request's task ).
Cannot complete child task before parent task is completed.
Cannot mark dependency between Closed child and UnClosed parent task.
Scheduled Starttime will be set for child task when all the parent tasks are closed.
Scheduled Starttime will be set for Request's non dependent tasks while creating request from request template based on Self Service Portal Setting under Request Feature list.
Issues Fixed in 8212
SD-46837 : In IE 8 and 9, "Portal Usage" area in self service portal does not load after the user goes to a different Module and returns back to the Home page in Requester Login. After refreshing it loads properly.
SD-51315 : Currenttime will be set as endtime while creating new worklog.
SD-51623 : Work log description is not "Word Wrapped" in Worklog list view.