New question from me again )).

I have custom request status like "Refused" and default status "Onhold". I want to send an automatic notification to Requester when the status has been changed to one of these two statuses. In "Notification rules" I can't do it. The technician's comment on the change of status on "Onhold" is not mandatory and is not sent to the Requester. In "Form and Field rules" also no such function. Maybe I dig in wrong way?

Thanks in advance for any help!