How do I create an Average Response time report in ServiceDesk Plus?
I want to run a report that shows: All tickets created within a given date range for a certain support group. I also want to show the response time to each ticket and then average response time for each agent as well as the group as a whole.
Can someone assist with the steps to create a report like that?
Best Regards,
Brian Mansfield
New to ADSelfService Plus?