How do I get a tech to be able to receive a notification of assignment email if request initiated via email
I am evaluating Service Desk Pro (SDP) 7.6 7611
When a requester makes a request via email, the request is processed and assigned to a tech.
If the assigned tech is logged in, he sees that he's been given a new assignment.
At present he does not receive an email notification that he's been assigned a new request
When that same requester makes a request via the webpage, the request is processed and assigned to the same tech
If the assigned tech is logged in, he see's that he's been given a new assignment and he also receives an email notification that he's been assigned a new request. He receives the email notification almost as soon as the requester hits the add request button.
Is there a place that I can look to find out why a tech won't get the initial notification email when the request is initiated via email?
When a requester makes a request via email, the request is processed and assigned to a tech.
If the assigned tech is logged in, he sees that he's been given a new assignment.
At present he does not receive an email notification that he's been assigned a new request
When that same requester makes a request via the webpage, the request is processed and assigned to the same tech
If the assigned tech is logged in, he see's that he's been given a new assignment and he also receives an email notification that he's been assigned a new request. He receives the email notification almost as soon as the requester hits the add request button.
Is there a place that I can look to find out why a tech won't get the initial notification email when the request is initiated via email?