Importing Requesters from LDAP
Hello,
I am evaluating ManageEngine ServiceDesk Plus on premises. I am trying to import requesters from our OpenLDAP directory, following the documentation here
https://www.manageengine.com/products/service-desk/help/adminguide/configurations/user-management/configuring-ldap.html
The users get imported however their E-mail is missing.
We do not use the mail LDAP attribute, but rather 'primaryEmailAddress'. As such I have set the LDAP Server Type to 'Others' and the Mail Attribute Label to primaryEmailAddress.
As I said, Requester get imported fine, with your product automatically pulling in an impressive amount of information from our directory, however the email attribute is missing from all of them.
I should note that I have also connected other ticketing systems that we are evaluating (JIRA Service Desk and SolarWinds Web Help Desk, so far) and they were able to set the email address after I told them to use primaryEmailAddress as the email attribute.
I have attached an image showing the configuration. Your insight is appreciated!
I am evaluating ManageEngine ServiceDesk Plus on premises. I am trying to import requesters from our OpenLDAP directory, following the documentation here
https://www.manageengine.com/products/service-desk/help/adminguide/configurations/user-management/configuring-ldap.html
The users get imported however their E-mail is missing.
We do not use the mail LDAP attribute, but rather 'primaryEmailAddress'. As such I have set the LDAP Server Type to 'Others' and the Mail Attribute Label to primaryEmailAddress.
As I said, Requester get imported fine, with your product automatically pulling in an impressive amount of information from our directory, however the email attribute is missing from all of them.
I should note that I have also connected other ticketing systems that we are evaluating (JIRA Service Desk and SolarWinds Web Help Desk, so far) and they were able to set the email address after I told them to use primaryEmailAddress as the email attribute.
I have attached an image showing the configuration. Your insight is appreciated!