1) To enable HTML\RTF formatting in emails send with the link to survey.- IMPORTANT

2) To enable additional dynamic fields to be added to survey email subject \ content (today it's just a link and usually people can't recognize the request content / summary before clicking on the link) - IMPORTANT

3) Let us to decide when the survey is send, meaning if it is sent when ticket is Resolved or Closed (today, it is only closed).

4) Please add more space for the "satisfaction level" text (it is limited to 40 characters now) - IMPORTANT

5) As majority of us is probably using one-question survey (this really increases response rate!) it would be beneficial to be able to rate the ticket directly from the email by clicking on the link (or icon if HTML formatting is enabled). So, we can add for example three different links in the email, one for "satisfied", one for "neutral" and third for "dissatisfied". If it works, the user don't need to open a web page and select the answer from the list.