Hello there,
just trying out your DC Version 7 software before buying it.
I have a problem with installing Firefox Version 3.6 using a computer-based installation.
My client agent is working fie as I have tested remote desktop, windows updates.. etc....
I keep on getting the access denied failed message after trying this installation.
I used a domain admin account like this DOMAIN\Accountname
Is this OK
Any ideas?
Regards,
Chris
 
 
 
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Hi Chris

The error could be while trying to access the shared application.  The Desktop Central Agent logs would help us to confirm the actual scenario.  You can send the DC Agent logs as explained in the URL http://logs.desktopcentral.com

Also i would like to check the following
  1. Ensure the application available share and the target computer are in the DC managed domain
  2. You have Read permission set for Everyone on the share.
Regards,

******************************************

R. Romanus Prabhu
Lead Technical Consultant
Windows Desktop Management Solution
Tel   : +1 925 965 6478
Email : desktopcentral-support@manageengine.com

DesktopCentral | Forum | Twitter | Blog
******************************************

I have the same issue with any app I try to install remotelly
Hi Jason,

Please check the following
  1. Ensure the application available share and the target computer are in the DC managed domain
  2. You have Read permission set for Everyone on the share.
and let me have the Desktop Central Agent side logs to analyze and assist you further.  Refer http://logs.desktopcentral.com for more details.

Regards,

******************************************

R. Romanus Prabhu
Lead Technical Consultant
Windows Desktop Management Solution
Tel   : +1 925 965 6478
Email : desktopcentral-support@manageengine.com

DesktopCentral | Forum | Twitter | Blog
******************************************

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