We have Document management system apps where all scanned document are saved. Customer raise ticket in ME but don't want to attach file. They want ME should be able to access data from DMS apps and they need not to download the item from DMS apps and manually attach in every single request ticket.

Is there any way? Any suggestion? 

SDP 9.0 9048 PGSQL

Mohammad Golam Rabbany
Proud Customer of MESDP