I'm attempting to auto assign technicians based on the category of the request.
Scenario:
11 Technicians
8 in User Group A
3 in User Group B
Group A & B also correlate to a category
Once a category is selected, I'd like the load balance feature to auto assign to either a person in group A or B equally. During my testing, the auto assign would assign to anyone regardless of Group A or B/what category the request is in.
Any ideas?
Thanks!