Issue with Auto Assigning Technicians

Issue with Auto Assigning Technicians

I'm attempting to auto assign technicians based on the category of the request.

Scenario:

11 Technicians

8 in User Group A

3 in User Group B

Group A & B also correlate to a category

Once a category is selected, I'd like the load balance feature to auto assign to either a person in group A or B equally.  During my testing, the auto assign would assign to anyone regardless of Group A or B/what category the request is in. 

Any ideas?

Thanks!

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