Hi Guys,
I've just had an issue when attempting to assign a ticket to a support rep in my business unit (we're using multiple BU's).
The ticket is being assigned from within the request itself - not on the requests list.
The steps I've taken are:
- Open the request
- Hover over Assign > Click on Assign
- The assign popup appears
- Select the support rep
- Click OK
The issue then appears that the popup doesn't disappear - but the request does successfully assign.
I've turned on inspect element in Chrome and taken a screenshot of the errors appearing.
Can you please investigate and resolve this?
Thanks,
Jami