Last Update Time Needs to update
We would like to use the Last Update Time field to sort our request view to ensure that requests with the most recent activity stay at the top. This however is not working to our liking for two reasons:
1.) The Last Update Time field is by default 'null' upon request creation, so when sorting for the most recent activity at the top, it puts the null values at the bottom instead.. The opposite of what is desired..
2.) The Last update Time value is not updated when a request receives a reply from an end user, so we don't see the newest activity at the top either as relies are appended into the request.
Can we please fix this functionality?